FAQ

We deliver within the Perth Metro Area from Monday to Saturday. Deliveries occur between 9:00am and 3:00pm on the delivery day you select. We are unable to specify an exact time for the delivery. The delivery fee is payable in addition to the cost of your order and will be populated at checkout. We recommend that you use a business address if it is likely that the recipient won’t be home for the delivery. The Douquet requests that the recipient be available to receive the delivery on the day or an esky if left outside the residence.

While we always strive to meet our delivery schedule, unforeseen circumstances may be beyond our control, leading to minor delays in the specified time frames. We cannot take responsibility for these unforeseen circumstances; however, please be aware that we make every effort to ensure your goods arrive on time.

Any alcohol included in our Bouquets does not surpass 2 litres and is designed to be delivered as a gift. The Bouquets are packaged and presented explicitly as gifts, clearly indicating their gift nature. Delivery of the gift is restricted to another adult apart from the purchaser.

For all gifts containing alcohol, please ensure the recipient is over 18 years old and available for delivery. ID will be required upon delivery.

If no one answers the door, we will do our best to leave the box in a safe place only if there is no risk of the product being impacted by the elements. We will then text the recipients to let them know there is a delivery by the door. 

Please leave a delivery note if you want your delivery in a specific spot. If the recipient won’t be home, it is recommended that you leave an esky out. 

The customer must provide clear and accurate delivery instructions when placing their order.

The Douquet retains records for proof of delivery and remains exempt from any liability or responsibility for loss or damage arising as a result of parcels being left safely and securely at unattended premises and/or due to an incident arising from 'returned, melted, infested or undelivered' products.

Orders can be cancelled up to 48 hours before the scheduled delivery date. However, orders that are already prepared, dispatched, or in transit cannot be cancelled or refunded. Cancellation of an order will incur a $15.00 administration fee. Money will be refunded less this fee.

Cancellation is void if it is received in less than 48 hours. The cancellation notice must be sent via email to hello@thedouquet.au.

Orders cannot be cancelled on the day of delivery. If the customer needs the box re-delivered on the day of delivery, a $20 administration fee will be charged, or a free pickup option will be available. 

We do not offer cash refunds under any circumstances. Store credit may be issued.

If the customer's delivery address is incorrect or insufficient details are provided, Douquet cannot accept responsibility for any resulting loss. It is the customer’s responsibility to provide accurate details at the time of placing the order.

When an incorrect address is supplied, the box will be directed to The Douquet and will be available for pickup until the end of the day. Should you fail to pick up your order before the end of the day, the box will be disposed of as products no longer remain fresh. It is a commitment by The Douquet that all products are delivered at the highest quality. A decision will be made to dispose of any redirected products, once returned, at the discretion of The Douquet.

Re-delivery on the same day cannot always be guaranteed.

In the case of an incorrect or incomplete delivery address, it is the customer’s responsibility to decide whether they would like to purchase another box and have it delivered to the correct address on a different day.

The Douquet does not take any responsibility for the content of messages sent from a sender to a recipient. Messages are not altered or censored by The Douquet and are sent as requested by the sender. 

Product design, colours, flavours, and items may vary from images supplied on our website by the discretion of The Douquet.